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BCD Travel Selects Amadeus Agency Manager for EMEA

Posted July 14, 2009 , trackback

BCD Travel has selected Amadeus to deliver a
single mid-office platform for the Europe, Middle East and Africa
region.

BCD Travel, a travel management company, will
use the Amadeus Agency Manager platform to standardise processes
and technology, reduce costs and improve visibility of business
performance – actions aimed at simplifying and streamling its
clients’ travel programs.

 Agency Manager is a global, multi-GDS
mid-office solution that allows TMCs to standardise services,
accounting and reporting functions across a diverse range of
markets.

“Amadeus Agency Manager offers the benefits of a
standard mid-office system across EMEA markets while retaining the
flexibility to handle the specific requirements of the many
countries we do business in,” said Heinz Jennewein, BCD Travel’s
senior vice president of Operations and ICT, EMEA. “Our clients
are increasingly looking for efficiencies and also adopting
multinational approaches to travel management. To support these
client goals, we’re making the investments required to drive
global consistency and business performance. We are positioning
ourselves to serve clients in today’s environment as well as in
the year to come as our industry continues to become more
complex.”

Under the agreement, Agency Manager will be
rolled out in Germany, Czech Republic, Portugal, Denmark, Sweden,
Norway and Finland, in addition to the seven EMEA markets where
BCD Travel already uses the solution.

“We have already seen a significant
improvement in agent productivity and customer service
levels in those markets that have already deployed
Agency Manager,” added Mr Jennewein.

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